Privacy Policy
How Prowl Pest Co. collects, uses, and protects your information.
Last updated: June 18, 2026
1. Who We Are
Prowl Pest Co. ("Prowl," "we," "us," or "our") is a pest control service company based in East Setauket, NY, serving Nassau and Suffolk counties on Long Island. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website prowlpest.com, use our services, or communicate with us via phone, email, or text message.
2. Information We Collect
Information You Provide
- Contact information: Name, email address, phone number, and mailing address when you request a quote, schedule a service, or contact us.
- Service details: Property address, type of pest issue, and any other details you provide about your service needs.
- Employment information: Resume, work history, and related information if you apply for a position through our Careers page.
- Communication records: Messages you send us via our website forms, email, chat, or text messaging.
Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, and device identifiers.
- Usage data: Pages visited, time spent on pages, referring URL, and clickstream data.
- Cookies: We use cookies and similar technologies to improve your experience, analyze site traffic, and understand usage patterns.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our pest control services.
- Respond to your inquiries, quote requests, and service appointments.
- Send appointment confirmations, service reminders, and follow-up communications.
- Send promotional messages or special offers via text or email, only with your explicit consent.
- Process job applications.
- Analyze website usage to improve our site and user experience.
- Comply with legal obligations.
4. Text Messaging (SMS) Policy
When you opt in to receive text messages from Prowl Pest Co., we may send you appointment reminders, service updates, and promotional offers. By opting in, you consent to receive recurring automated text messages at the phone number you provided.
Your mobile information, including your phone number and opt-in consent for text messaging, will never be shared with or sold to third parties or affiliates for their marketing or promotional purposes.
All categories of information we collect — including data obtained through text messaging opt-in and consent — exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
For full details on our text messaging program, including opt-out instructions, please see our Terms & Conditions.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who assist us with website hosting, payment processing, appointment scheduling, and communication services (e.g., our SMS provider). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
- Legal compliance: When required by law, subpoena, court order, or government regulation.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- Opt out of texts: Reply STOP to any text message to unsubscribe at any time.
- Opt out of emails: Click "unsubscribe" in any marketing email.
- Access or delete your data: Contact us at Hello@prowlpest.com to request access to, correction of, or deletion of your personal information.
- Cookies: You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: